Which type of question is used to initiate a discussion or gain information about a customer's insights and opinions?

Which type of question is used to initiate a discussion or gain information about a customer's insights and opinions?

• A. Open questions
• B. Closed questions
• C. Generative questions
• D. Sideslip

Answer: (A)

Open-ended questions are used to start a discussion and draw out a customer’s insights and opinions. They invite responses that are descriptive and reflective rather than a simple yes or no, which helps you uncover goals, preferences, experiences, and concerns. In a ski coaching or customer-service context, you might ask what the client hopes to achieve, what they’ve tried before, or what they’d like to focus on today. This kind of question encourages the other person to share details, giving you richer information to tailor your guidance. Closed questions, by contrast, push for brief answers and can shut down conversation, making it harder to gauge true opinions. Generative questions can aim to spark ideas or new directions, but they aren’t the standard term used for initiating a discussion to gain a customer’s insights. Sideslip is a skiing technique, not a question type, so it doesn’t fit the concept.

Open-ended questions are used to start a discussion and draw out a customer’s insights and opinions. They invite responses that are descriptive and reflective rather than a simple yes or no, which helps you uncover goals, preferences, experiences, and concerns. In a ski coaching or customer-service context, you might ask what the client hopes to achieve, what they’ve tried before, or what they’d like to focus on today. This kind of question encourages the other person to share details, giving you richer information to tailor your guidance.

Closed questions, by contrast, push for brief answers and can shut down conversation, making it harder to gauge true opinions. Generative questions can aim to spark ideas or new directions, but they aren’t the standard term used for initiating a discussion to gain a customer’s insights. Sideslip is a skiing technique, not a question type, so it doesn’t fit the concept.